How do I file a claim?

If you have a claim for Grand Capital, send it to us at [email protected].

Please, learn the claim filing procedure:

A claim must contain:

1. First and last name of a Client (or Company name, if a Client is a legal entity).

2. An account’s number in the Company.

3. Date and time of a problem occurred.

4. Description of a conflict with reference to a clause of the present Agreement or corresponding Regulations, which were violated, in the opinion of a Client.

A claim must not contain:

1. Emotional estimates of a conflict.

2. Offensive statements.

3. Strong language.

You can read the full text on our website, page 11, clause 10, Claims and Disputes.